orlando - florida
| Frequently Asked Questions... | |
 How do we get directions?Full driving directions and general information will be sent to you in our arrival pack well before your departure date. How far are we from the airport? Orlando Airport is 25 miles/30 minutes drive and Sanford Airport is 50 miles/1 hours drive and Tampa Airport is just over an hour away. All are a veryroutes and the directions are simple to follow. How do we get the key when we arrive? Our home has a keyless lock system so all you need is an entry code, which will be sent to you in the arrival pack. Is smoking allowed? Sorry, no. For the comfort of all our guests our home is strictly no smoking throughout. However, it is ok to smoke in the pool area. Are Pets allowed? No sorry, for the comfort of all our guests no pets are allowed. We can recommend a very good local kennel and Disney also have pet facilities where your pet can be pampered Disney style! Is there an alarm? Yes, the house is fully alarmed for security, fire and carbon monoxide. How do we book? Making a reservation is very easy. First check we have availability for your chosen dates then contact us via email or call us to reserve the dates. The deposit to secure your dates is $300 and the final balance is due 60 days prior to arrival. You can see full details here: Reservations Do you accept payment by Credit Card? Yes, you can pay be credit card, Paypal, check/cheque, wire transfer, cashiers check or at any branch of Bank of America if you have one locally. There are no added charges for any payment method. Do you charge a security deposit? You have two options - you can either select to pay a non-refunable Damage Waiver that covers you for up to $1000 in accidental damage or a refundable security deposit. What happens if we have a problem? We have a highly professional management company who are based locally on call for you 24 hours a day for any problems that may arise. We are also just a phone call or email away and you can call us anytime at all, 24 hours a day. Where is the nearest grocery store? The nearest store is in the Formosa Village less than a mile away. Just a mile further is a Publix and SuperTarget and there is a 24 hour Walmart Supercenter about 5 miles away. Full directions are in the Guest Information book in the house. Are there any restaurants close by ? Formosa Village is a few minutes drive from the house and has several restaurants including The Outback Steakhouse, Red Lobster, Wild Wings, TGI Friday's, Cracker Barrel, Carabbas Italian Grill and Giordanos Pizza. The US-192 Highway just a minute further has a huge selection of restaurants including Olive Garden, Applebees, Bahama Breeze, Orlando Ale House, Sweet Tomatoes, Bonefish Grill, Joes Crab Shack, Texas Road House, Logans and Longhorne Steakhouse to name just a few. The choice is endless! What do we need to bring? We provide all bed linens and towels for the bathrooms and the pool and there is a hairdryer in each bathroom and hair straighteners. You are welcome to take the pool towels to the beach. Is anything supplied for us? Yes, we provide a complimentary grocery basket which includes items such as coffee, milk, sugar, juice, bread, butter, water, chips, cookies and candy. Are there any cleaning supplies? A starter pack is provided which includes trash bags, kitchen roll and liquid dish soap in the kitchen and toilet roll, shampoo, conditioner and soap in each bathroom. Once these supplies are used, it is your responsibility to provide anything else you need. What about cleaning? The house is fully cleaned and prepared ready for your arrival. A daily maid service or mid stay clean can be arranged for you. What about electrical items? Most modern electrical appliances will work on dual voltage, but for UK guests America voltage is only 110 volts - less than half of the UK so some things will work much slower. Is the house air conditioned? The house has full air conditioning throughout and each room has a ceiling fan. The air conditioning is pre-set before you arrive to ensure your comfort, but you can adjust it up or down to suite your own personal comfort level. Are there laundry facilities? Yes, there is a washing machine, dryer, iron and ironing board. When do we need pool heat? It's a personal preference and purely optional, but is generally recommended between October and May. Some guests like a warm pool and have pool heat in the summer, others like their pool to be cool and refreshing. It really is down to your own personal preference. Kids generally don't care and will jump into any temperature! Our pool is gas heated, which means even in the cooler months, the water will always be toasty warm. We keep the pool heatedl to 88/89 degrees. Is there a BBQ? Yes, we have a large gas BBQ on the dining deck by the pool. What entertainment is there? We have the game room with a slate bed pool table, a Wii Game Console with a 52 inch HDTV, top of the range air hockey, 54" foosball, PS2 Playstation 2 with a good selection of games, plenty of board games such as Blockbusters, Dingbats, Buckaroo and Junior Scrabble, US & UK Trivial Pursuit and Who Wants to be a Millionaire. There's a great selection of Dvd's for all ages including films, sitcoms and series and our book library has a variety of authors ranging from Stephen King and John Grisham to Danielle Steel and Jackie Collins. If you get bored with all that, there's always Disney! Will we need a car? A car is recommended and will give you much more freedom, but you can get around without one via shuttle services, taxi and local public transport. What parking facilities are there? We have off road parking on the driveway for two vehicles. If you have more vehicles, we can usually arrange additional parking with our neighbor but this needs to be pre-arranged. The garage has been converted to a game room so there is no indoor parking. |
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