orlando - florida
| Frequently Asked Questions... | |
 How do we get directions to the villa?Full directions and general information will be sent to you well before your departure date. How far are we from the airport? Orlando Airport is 25 miles/30 minutes drive and Sanford Airport is 50 miles/1 hours drive. Both are a very easy drive to the villa and the directions are simple to follow. How do we get the key when we arrive? There is a safe by the front door of the house which contains the keys for the house and the code will be sent to you with your final details. This saves you having to drive elsewhere to collect the keys. Is smoking allowed? Sorry, no. For the comfort of all our guests the villa is strictly no smoking throughout. However, it is ok to smoke in the pool area. Are Pets allowed? No sorry, for the comfort of all our guests no pets are allowed in the villa. We can recommend a very good local kennel. How do we book? Booking is simple. First check we have availability for your chosen dates then contact us via email or complete the booking form to reserve the dates. We will then put a hold on the dates for 5 days to give you time to arrange the deposit to secure your dates. That's it. Will we need a car? A car is highly advisable but you can get around without one via shuttle services, taxi and local public transport. How close are shops and restaurants? Within a two minute drive there is a shopping centre with several restaurants and a large supermarket. Five minutes drive takes you to a huge selection of restaurants, bars, shops etc and there are two or three huge supermarkets within five minutes drive. What do we need to bring? We provide all linens and towels for bathrooms and the pool and there is a hairdryer in each bathroom so you really only need to bring personal items. What about electrical items? Most modern electrical appliances will work on dual voltage, but for UK guests America voltage is only 110 volts - less than half of the UK so some things will work much slower. What is the security deposit for? You are responsible for any breakages or damage during your stay and the security deposit covers us for this. It also covers excess cleaning if necessary. Is the villa air conditioned? The villa has full air conditioning throughout and each room has a ceiling fan. Our management company will set the temperature before you arrive to ensure the villa is completely comfortable. Are there laundry facilities? Yes, there is a large washing machine, separate dryer, iron and ironing board. What happens if we have a problem or something breaks? Our management company is on call 24 hours a day for any problems that may arise. When do we need pool heat? It's a personal preference and purely optional, but is generally recommended between October and May. Is there a BBQ? Yes, we have a large, top of the range gas BBQ which is great for those evenings round the pool. What entertainment is there? We have the games room with a slate bed pool table, 54" foosball (table football), top of the range air hockey, PS2 Playstation 2 with a good selection of games, plenty of board games such as Blockbusters, Dingbats, Buckaroo and Junior Scrabble, US & UK Trivial Pursuit and Who Wants to be a Millionaire. There's a good selection of Dvd's for all ages including films, sitcoms and series and our book library has a variety of authors ranging from Stephen King and John Grisham to Danielle Steel and Jackie Collins. If you get bored with all that, there's always Disney! |
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